This course focuses on customer interaction, billing processes, and complaint resolution in retail environments. Students practice communication, problem-solving, and sales support skills. Emphasis is placed on handling client queries with professionalism and patience. Practical training in retail stores helps learners adapt to real customer service challenges. Graduates can work in malls, supermarkets, or service outlets. The program ensures learners are job-ready by enhancing their confidence, soft skills, and ability to maintain customer satisfaction.